Energy, Water Resources and Irrigation Minister Birajbhakta Shrestha has directed employees of the Nepal Electricity Authority (NEA) to make electricity service delivery more effective, efficient and service-oriented.
The instruction came during an internal office discussion at the NEA’s Bagmati Province Divisional Office in Hetauda. The discussion covered electricity supply, consumer services and several operational priorities.
Key areas of focus
Shrestha focused on improving services and managing the electricity system, including:
- Electricity supply and consumer services
- Digital payment
- Energy demand and load management
- Electricity leakage control
- Infrastructure
The minister’s directions emphasized making NEA services more responsive to consumers while addressing issues related to electricity supply and system management.
