Machhapuchchhre Bank has received two international banking awards for its work in customer service, digital innovation and risk management. One of the honors is the Platinum Award in the Maximizing Customer Engagement category at the Infosys Finacle Innovation Awards 2026.
The award recognizes the bank’s Reinventing Customer Onboarding initiative, which simplified and strengthened the account-opening process and access to banking services.
Recognition for customer engagement
The Platinum Award highlights the initiative’s focus on improving the customer experience during onboarding. The process was designed to make opening an account and using banking services simpler while strengthening the overall process.
Machhapuchchhre Bank’s two international awards recognize its efforts across customer service, digital innovation and risk management.
